Salon Policies

Appointments

Appointments are recommended, and walk-ins are always welcome based on availability.

Please arrive 5–10 minutes early to allow enough time for check-in and help ensure a relaxing experience.

Late Arrivals

Guests arriving more than 15 minutes late may need to shorten, reschedule, or forfeit their appointment to avoid delaying other guests.

Cancellations & No-Shows

We kindly request at least 24 hours’ notice for all cancellations or appointment changes.

Repeated late cancellations or no-shows may result in limitations on future bookings.

Children

For the safety and comfort of all guests, children who are not receiving services must remain under adult supervision at all times.

Personal Belongings

Please keep all personal belongings and valuables with you during your visit.

VS NAIL LAB is not responsible for lost, stolen, or damaged personal belongings.

Nail Art & Design

We are happy to recreate inspiration photos whenever possible. However, nail art is customized by each technician, and exact duplication cannot be guaranteed.

Colors, designs, shapes, and final results may vary depending on nail length, condition, products used, and individual nail structure.

Service Satisfaction

Your satisfaction is our priority. If you have any concerns, please let us know before leaving the salon whenever possible.

Complimentary adjustments are available within 7 days for workmanship-related issues only.

This guarantee does not cover normal wear, accidental damage, improper aftercare, misuse, or a change of mind.

Health & Safety

Please inform your technician of any allergies, sensitivities, medical conditions, or other concerns before your service begins.

We reserve the right to modify or decline any service that may compromise the health or safety of our guests or staff.

Services cannot be performed on guests with contagious conditions, open wounds, infections, or other conditions that may pose a health risk.

All tools and work areas are cleaned, disinfected, and sanitized in accordance with applicable health and safety regulations.

Pricing

Prices are subject to change without notice.

Additional charges may apply for extra length, specialty shapes, intricate nail art, repairs, removals, or services requiring additional time or product.

Please confirm pricing with your technician before your service if you have any questions.

Refund Policy

Due to the nature of our services, all completed services, opened or used retail products, and gift card purchases are non-refundable.

If you experience a workmanship-related issue, we are happy to provide a complimentary adjustment within our 7-Day Service Guarantee.

Please contact VS NAIL LAB within 7 days of your original appointment so our team can assist you.

Payment

Payment is due upon completion of services.

We accept cash and major credit and debit cards.

Right to Refuse Service

VS NAIL LAB reserves the right to refuse or discontinue service to anyone displaying inappropriate, abusive, threatening, disrespectful, or unsafe behavior, or when a requested service cannot be performed safely or professionally.

Respectful Environment

We are committed to providing a welcoming, relaxing, and respectful environment for every guest.

We kindly ask all guests to treat our team and fellow clients with courtesy and respect.

By receiving services at VS NAIL LAB, guests acknowledge and agree to the salon policies listed above.

Thank you for choosing VS NAIL LAB. We appreciate your trust and look forward to providing you with an exceptional salon experience.